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2021-05-29 11:41:58
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Fiberhome’s report is in an emergency, and we are fully prepared to go to the scene
——Remember Kunke Andao emergency after-sales service on November 3
At 14:20 pm on November 2nd, Kunke Andor after-sales engineer Gao Xiaohui received a call from a customer, telling the site that the DN150 gas turbine flowmeter measures the cumulative flow loss. After the senior engineer and the customer repeatedly confirmed the temperature, pressure and flow rate, it was found that the meter display was all It's normal, but the cumulative flowmeter measures nearly 20,000 cubic meters. What is going on?
As the first after-sales service of Kunke Andor gas turbines, Kunke Andor immediately organized a meeting. Whether it was the production department or the technical department that participated in the meeting, after understanding the basic situation, it was difficult to judge the problem. Under this circumstance, the director of the sales department Wang made a decisive decision to go to the customer site immediately, and the production department prepared a new watchband tool, ready to replace the customer on-site.
On the morning of November 3, the sales department manager led the team. Ning Lao, who has 50 years of experience in after-sales, production and natural gas flow meters, set off. It took more than 6 hours to arrive at the customer site. After on-site investigation, it was found that all the problems were normal. , There is no problem with the metering of the meter. However, the customer does have a loss of energy. You can’t ignore the customer just because the instrument is no problem. Kunke Ando’s corporate purpose is: "Serve the customer wholeheartedly". Therefore, it is very important to help the customer find the problem. Jiang is still old and spicy. Mr. Lao quickly found the problem through on-site communication. As soon as he communicated with the customer, he was recognized by the customer, and he knew how to prevent and improve.
Although the after-sales service has nothing to do with the quality of Kunke Andor flowmeters, we still appeared in front of customers for the first time within my ability. At the same time, we carefully analyzed and found the cause of the problem. It is our highest honor to help customers!
Finally, seeing the smiles of customers in the group photo, we felt that even if we worked hard, it was worth it!
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